1. Introduction
This Privacy Policy ("Policy") describes how 11cuci ("we", "us", "our", "the Platform") collects, processes, stores, and protects the personal data of individuals ("you", "the User", "the Player") who access or use the services available athttps://11cuci.cam (the "Website").
11cuci is committed to handling your personal information responsibly and in accordance with applicable data protection legislation. This Policy is designed to inform you — as Malaysian player or visitor to our Platform — of your rights and our obligations with respect to your personal data, so that you can make informed decisions about using our services.
By registering an account, making a deposit, or otherwise using 11cuci, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately.
Scope: This Policy applies to all personal data collected through the 11cuci website, mobile site, live chat, customer support channels, and any associated services, whether accessed from Kuala Lumpur, Penang, Johor Bahru, Shah Alam, or any other location.
2. Definitions
In this Privacy Policy, the following terms have the meanings set out below:
- "Personal Data" means any information that identifies or can be used to identify a living individual, directly or indirectly — including name, email address, phone number, NRIC number, IP address, or payment details.
- "Processing" means any operation performed on personal data, including collection, recording, storage, retrieval, use, disclosure, erasure, or destruction.
- "Data Controller" means the entity that determines the purposes and means of processing personal data. For the purposes of this Policy, 11cuci is the Data Controller.
- "Data Processor" means any third party that processes personal data on behalf of 11cuci under a contractual agreement and in accordance with this Policy.
- "KYC" means Know Your Customer — the identity and age verification process required before a Player may withdraw funds from their Account.
- "Cookies" means small text files placed on your device by the11cuci Platform to facilitate functionality, analytics, and personalisation.
- "Player Account" or "Account" means the registered profile created by a User on the 11cuci Platform.
3. Data We Collect
3.1 Registration Data
When you create an account on11cuci, we collect the information you provide during the registration process. This typically includes your full legal name, date of birth, email address, Malaysian mobile phone number, preferred username, and account password (stored in encrypted form). You may be asked to select your primary state of residence from cities including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, or Shah Alam for localisation purposes.
3.2 KYC & Identity Verification Data
Prior to processing any withdrawal, 11cuci is required to verify your identity in accordance with anti-money laundering and responsible gambling obligations. KYC data collected includes a photograph or scan of your Malaysian NRIC (MyKad) — front and back — together with a selfie photograph. This information is retained securely and used solely for verification, fraud prevention, and regulatory compliance purposes.
3.3 Financial & Transaction Data
We collect records of all deposits and withdrawals made through your Account, including the payment method used (e.g., Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, or USDT TRC20), transaction amounts in Malaysian Ringgit (MYR), timestamps, and transaction reference numbers. We do not store full payment card numbers or complete bank account credentials on our servers.
3.4 Activity & Usage Data
We automatically collect certain data about your interactions with the Platform, including login timestamps, pages visited, games played (including slot titles, live casino sessions, and sports betting markets accessed), wagers placed, session duration, and device information such as browser type, operating system, and screen resolution.
3.5 Technical Data
Technical data collected includes your IP address, device identifier, geolocation data (country and region level), and cookie identifiers. This data is used to ensure Platform security, detect fraudulent access, enforce geographic restrictions, and improve Platform performance.
3.6 Communications Data
If you contact11cuci via live chat, email, or any other channel, we retain records of those communications — including the content of messages, support ticket identifiers, and response timestamps — for quality assurance, training, and dispute resolution purposes.
4. How We Use Your Data
11cuci uses the personal data we collect for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and securing your Player Account; processing login authentication and two-factor verification. |
| Payment Processing | Facilitating deposits and withdrawals via your chosen Malaysian payment method; reconciling transactions and maintaining financial records. |
| KYC & Compliance | Verifying your identity and age (21+) in compliance with anti-money laundering obligations and responsible gambling requirements. |
| Platform Security | Detecting, preventing, and investigating fraud, unauthorised access, duplicate accounts, and other prohibited activities. |
| Customer Support | Responding to enquiries, resolving disputes, and improving support quality through case review and agent training. |
| Personalisation | Tailoring game recommendations, promotional offers, and Platform content to your preferences and activity history. |
| Responsible Gambling | Monitoring activity to identify potential problem gambling patterns and enabling the effective operation of self-exclusion, deposit limit, and session alert tools. |
| Legal Obligations | Retaining records as required by applicable law, responding to lawful requests from regulatory or law enforcement authorities. |
5. Legal Basis for Processing
11cuci processes your personal data one or more of the following legal grounds, as applicable to each processing activity:
- Contractual Necessity: Processing required to perform the contract between11cuci and you — including account creation, payment processing, and game provision.
- Legal Obligation: Processing required to comply with applicable legal requirements, including KYC identity verification, anti-money laundering (AML) record-keeping, and responses to lawful regulatory enquiries.
- Legitimate Interests: Processing necessary for11cuci's legitimate business interests — such as fraud detection, Platform security, and service improvement — provided these interests are not overridden by your fundamental rights and freedoms.
- Consent: Where we rely on your consent — for example, for the sending of promotional communications — you may withdraw that consent at any time by contacting our support team or adjusting your Account notification preferences.
6. Sharing Your Data
11cuci does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may, however, share your personal data with the following categories of recipient where necessary and lawful:
6.1 Payment Service Providers
Your payment and transaction data is shared with the relevant payment service providers — including Touch 'n Go eWallet, Boost, GrabPay, DuitNow operators, FPX, and Malaysian bank partners (Maybank, CIMB, Public Bank, Hong Leong) — to the extent necessary to process your deposits and withdrawals.
6.2 Identity Verification Partners
KYC documents and identity information may be shared with accredited identity verification service providers engaged by 11cuci to carry out verification checks on our behalf.
6.3 Game Studios & Technology Providers
Anonymised or aggregated gameplay and session data may be shared with certified game studios and platform technology providers for the purpose of technical support, game performance analysis, and RNG compliance auditing.
6.4 Regulatory & Law Enforcement Authorities
11cuci will disclose personal data to regulatory bodies, law enforcement agencies, or other competent authorities when required to do so by law, court order, or lawful regulatory request.
Data Sale Prohibition: Under no circumstances does 11cuci sell, license, or commercially transfer your personal data to third-party marketers, data brokers, or advertising networks.
7. International Data Transfers
Some of 11cuci's service providers and technology partners may be located outside of Malaysia. Where your personal data is transferred to a country that does not provide the same level of data protection as Malaysia, 11cuci will implement appropriate safeguards — such as contractual clauses or data processing agreements — to ensure your data remains adequately protected in accordance with applicable data protection standards.
By using the11cuci Platform, you acknowledge that your personal data may be processed in jurisdictions outside Malaysia. Where such transfers occur, they are made solely for the purposes described in this Policy and are governed by appropriate data transfer mechanisms.
8. Data Retention
11cuci retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and dispute resolution obligations.
- Active Account Data: Retained for the duration of your Account registration and for period thereafter as required by law.
- Transaction Records: Financial transaction records are retained for a minimum of seven (7) years in accordance with standard anti-money laundering record-keeping requirements.
- KYC Documents: Identity verification documents are retained for the period required by applicable regulatory obligations, which may extend beyond Account closure.
- Support Communications: Customer support records are retained for up to three (3) years from the date of the last interaction, unless required for longer by ongoing dispute or regulatory proceedings.
- Closed Accounts: Upon closure, personal data is archived and access restricted. Data is deleted or anonymised at the end of the applicable retention period.
9. Cookies & Tracking Technologies
The 11cuci Platform uses cookies and similar tracking technologies to operate effectively, remember your preferences, and analyse how the Platform is used. By continuing to use the Platform, you consent to the use of cookies as described in this section.
You may manage your cookie preferences through your browser settings. Note that disabling essential cookies will impair your ability to log in and use core Platform features. 11cuci does not use third-party advertising or retargeting cookies.
10. Your Rights
As a Player on the 11cuci Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or by email to the address listed in Section 15.
Right of Access
You may request a copy of the personal data we hold about you, along with information on how it is being processed.
Right to Rectification
You may request correction of any inaccurate or incomplete personal data held your Account at any time.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes collected, subject to legal retention obligations.
Right to Restriction
You may request that we restrict processing of your data in certain circumstances — for example, while a complaint or rectification request is being assessed.
Right to Portability
You may request a copy of your personal data in a structured, machine-readable format for transfer to another service provider.
Right to Object
You may object to the processing of your personal data where is based on legitimate interests or for direct marketing purposes.
Response Commitment: 11cuci will acknowledge all data rights requests within 72 hours and endeavour to fully resolve them within 30 calendar days. Complex requests may take longer; we will notify you of any delay and provide a revised timeline.
11. Minors & Age Verification
The 11cuci Platform is strictly restricted to individuals aged21 years and above. We do not knowingly collect personal data from any person under the age of 21. All Players are required to complete KYC age verification using a valid Malaysian NRIC (MyKad) before withdrawal privileges are activated.
If 11cuci becomes aware that personal data has been collected from a person under the age of 21, we will immediately suspend the associated Account, void any transactions, and delete the personal data in question. If you believe a minor has created an account on our Platform, please notify our support team immediately.
21+ Policy: We take underage gambling seriously. Our KYC process is mandatory and enforced without exception. Playing responsibly starts with verifying who is playing. 🔞
12. Data Security
11cuci implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Key security measures include:
- 256-bit SSL/TLS Encryption: All data transmitted between your device and the11cuci Platform is encrypted in transit.
- Password Hashing: Account passwords are stored using strong, one-way cryptographic hashing algorithms. 11cuci staff cannot view your plain-text password.
- Two-Factor Authentication (2FA): Available to all registered Players as an additional layer of Account login security.
- Access Controls: Strict internal access controls limit which11cuci personnel can access personal data, on a need-to-know basis.
- Fraud Detection Systems: Automated systems monitor login patterns, transaction behaviours, and device fingerprints for signs of account compromise or fraudulent activity.
- Regular Security Audits: Platform infrastructure and data handling processes are subject to periodic internal security reviews.
While 11cuci takes all reasonable precautions, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 11cuci will notify affected players in accordance with applicable legal requirements.
13. Third-Party Services
The 11cuci Platform may integrate with third-party services for the purpose of game delivery, payment processing, identity verification, and Platform analytics. These third parties operate under their own privacy policies and data handling procedures.
11cuci performs due diligence on all third-party service providers to ensure they maintain appropriate data protection standards. Data shared with third parties is limited to what is strictly necessary for the provision of their contracted service. 11cuci is not responsible for the privacy practices of any third party whose services are accessed independently of our Platform.
The 11cuci website does not contain links to external websites. Any reference to third-party brands — including payment providers such as Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, and Public Bank — is made solely for the purpose of describing accepted payment methods and does not imply a broader endorsement or data-sharing relationship beyond transactional necessity.
14. Policy Amendments
11cuci reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, Platform services, or our data handling practices. Material changes will be communicated to registered Players via email notification or a prominent notice displayed on the Platform.
The revised Policy will take effect from the date specified in the notification. Your continued use of the 11cuci Platform following the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. The "Last Updated" date at the top of this page indicates when the most recent revision was made.
We encourage you to review this Policy periodically to stay informed about how11cuci protects your personal information.
15. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the 11cuci Data Protection team. Our support agents are available 24 hours a day, 7 days a week via live chat on the Platform.
For written data-related enquiries, you may reach us at: [email protected] (plain text — not a clickable link). Please include your registered Account username, a clear description of your query, and whether your request relates to a specific data right (e.g., access, erasure, rectification) to help us respond efficiently.
Response Commitment: Data rights requests are acknowledged within 72 hours. Full resolution is targeted within 30 calendar days. For complex requests or those requiring regulatory coordination, we will communicate a revised timeline within the initial acknowledgement.