Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms", "Agreement") govern the relationship between 11cuci ("the Platform", "we", "us", "our") and any individual ("you", "the User", "the Player") who accesses, registers on, or otherwise uses the services available athttps://11cuci.cam (the "Website").

By creating an account, making a deposit, or participating in any game or betting activity on11cuci, you unconditionally accept and agree to be legally bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately cease use of the Platform and close your account.

These Terms apply to all products and services offered on the 11cuci platform, including but not limited to: live casino games, slot titles, sports betting markets (including Liga Super Malaysia and English Premier League markets), e-sports, virtual sports, lottery, and any other gaming products that may be introduced from time to time.

2. Definitions

In these Terms, the following definitions apply unless the context otherwise requires:

• "Account" means the registered user account created by a Player on the 11cuci Platform.
• "Balance" means the total of real-money funds held in a Player's Account at any given time.
• "Bonus" means any promotional credit, free bet, cashback award, or incentive granted by11cuci to a Player, subject to applicable wagering requirements.
• "KYC" means Know Your Customer — the identity and age verification procedures required before a Player may withdraw funds from their Account.
• "Platform" means the website, mobile site, and any associated application or service operated by 11cuci at https://11cuci.cam.
• "Wagering Requirement" means the minimum total amount a Player must wager before bonus-derived winings are eligible for withdrawal.
• "MYR" / "RM" means Malaysian Ringgit, the sole base currency supported on the 11cuci Platform for account balances, deposits, and withdrawals.
• "Self-Exclusion" means a voluntary restriction placed on a Player's Account, either temporarily or permanently, preventing access to gaming services.

3. Account Eligibility

3.1 Minimum Age Requirement

The 11cuci Platform is strictly restricted to individuals who are 21 years of age or older. This age threshold applies regardless of the Player's country of residence. Any Player found to be under 21 years of age will have their Account immediately suspended, all pending withdrawals cancelled, and any funds that cannot be attributed to the Player's own deposits may be forfeited in accordance with applicable law.

3.2 Geographic Restrictions

It is the sole responsibility of the Player to determine whether accessing and using the 11cuci Platform is lawful in their jurisdiction. 11cuci makes no representations that the Platform is appropriate for use in any particular location. Players accessing the Platform from a jurisdiction where online gambling is prohibited do so at their own risk.

3.3 Single Account Policy

Each Player may hold only one active Account on the 11cuci Platform. Duplicate accounts — whether created using the same identity, payment method, device, or IP address — are strictly prohibited. 11cuci reserves the right to close duplicate accounts and void any associated winings or bonus balances without prior notice.

3.4 Ineligible Persons

The following persons are not eligible to register or maintain an Account on 11cuci:

• Individuals under 21 years of age.
• Employees, contractors, directors, and their immediate family members of11cuci or any affiliated company.
• Persons who have been placed on a self-exclusion list by 11cuci or any affiliated platform.
• Persons who are prohibited from gambling by virtue of a court order or legally binding restriction.

4. Account Registration

4.1 Accurate Information

When registering an Account, you are required to provide accurate, complete, and up-to-date personal information, including your full legal name as it appears on your Malaysian NRIC (MyKad), date of birth, phone number, and a valid email address. You must promptly update your Account information if any details change.

4.2 KYC Verification

Prior to processing any withdrawal request, 11cuci will require you to complete KYC verification. This involves submitting a clear photograph or scan of your Malaysian NRIC (MyKad) — front and back — together with a selfie holding the document. KYC review is typically completed within one business hour during standard operating hours.11cuci may request additional documentation at any time.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your Account login credentials, including your password and any two-factor authentication codes. You must notify 11cuci's support team immediately if you suspect unauthorised access to your Account. 11cuci will not be liable for any loss or damage arising from your failure to keep your credentials secure.

5. Terms of Use

5.1 Personal Use Only

The 11cuci Platform is provided for your personal, non-commercial entertainment only. You may not use the Platform to facilitate gambling on behalf of another individual, operate a betting syndicate, or conduct any form of commercial gaming activity without explicit written authorisation from 11cuci.

5.2 Acceptable Use

You agree to use the 11cuci Platform only for its intended purpose — participating in lawfully offered gaming and sports betting activities for personal entertainment — and in compliance with all applicable laws and regulations in your jurisdiction.

5.3 Player Acknowledgement

By using the 11cuci Platform, you acknowledge and accept the following:

• Gambling involves financial risk and there is no guarantee of winning.
• You participate in all games and betting activities at your own risk.
• Past results do not predict future outcomes.
• You will only wager funds that you can afford to lose.
• You will not attempt to exploit errors, glitches, or malfunctions in any game software for financial gain.

6. Deposits & Withdrawals

6.1 Accepted Payment Methods

11cuci accepts deposits and processes withdrawals via a range of Malaysian payment methods, including: Touch'n Go eWallet, Boost eWallet, GrabPay, DuitNow, FPX (Financial Process Exchange), Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, and cryptocurrency (USDT TRC20/BEP20). Available methods are subject to change without prior notice.

6.2 Deposit Conditions

All deposits must originate from a payment account or wallet registered in your own name. Third-party deposits — including funds sourced from another person's bank account or e-wallet — are strictly prohibited and will result in immediate Account suspension and a full investigation. Minimum deposit amounts vary by payment method; please refer to the Cashier section of the Platform for current limits.

6.3 Withdrawal Processing

Withdrawals are subject to successful KYC verification, satisfaction of any applicable wagering requirements, and confirmation that no suspicious activity has been flaged on the Account. E-wallet withdrawals (Touch 'n Go eWallet, Boost, GrabPay) are typically processed within 5 to 30 minutes. DuitNow transfers typically complete within 15 to 45 minutes. Bank transfers via Maybank2u, CIMB Clicks, or other supported banks may take 1 to 3 business hours. Cryptocurrency withdrawals (USDT) typically take 15 to 60 minutes subject to network conditions.

6.4 Currency

All Account balances, deposits, and withdrawals are denominated in Malaysian Ringgit (MYR / RM). Cryptocurrency deposits are converted to MYR at the prevailing exchange rate at the time of crediting.

6.5 Withdrawal Limits

Minimum and maximum withdrawal amounts are specified in the Cashier section of the Platform and are subject to change. Withdrawal requests that exceed a Player's verified daily or weekly limit will be qued for processing across multiple business days. Higher-tier VIP Players may benefit from elevated withdrawal limits as detailed in the VIP Programme terms.

7. Bonuses & Promotions

7.1 General Bonus Terms

All bonuses, promotions, free bets, and other incentives offered by 11cuci are subject to specific terms and conditions. The applicable wagering requirements, game eligibility, minimum odds, maximum bet sizes, time limits, and withdrawal caps for each individual promotion are published on the relevant promotion page. Players are responsible for reading and understanding the terms of any bonus before accepting it.

7.2 Wagering Requirements

Bonus funds credited to a Player's Account are subject to wagering requirements before they — or any winings derived from them — may be withdrawn. Wagering requirements are specified on each individual promotion page and typically range from 25x to 35x the bonus amount. Unless stated otherwise, contributions towards wagering requirements vary by game type: most slot games contribute 100%, while live casino games and certain table games may contribute a lower percentage.

7.3 Bonus Abuse

11cuci reserves the right to withold, cancel, or reclaim bonuses and associated winnings in cases where abuse, fraud, or exploitation of promotional terms is suspected. Bonus abuse includes, but is not limited to: placing opposing bets across multiple accounts, using system bets to eliminate risk, employing arbitrage strategies on bonus funds, and registering multiple accounts to claim the same promotion more than once.

8. Betting & Gaming Rules

8.1 Acceptance of Bets

11cuci reserves the right to decline, void, or limit any bet at its sole discretion. Bets are accepted subject to the availability of odds and markets on the Platform. The Platform shall not be liable for any technical error that results in the display of incorrect odds, and any bets placed on manifestly incorrect odds may be voided.

8.2 Game Malfunctions

In the event of a technical malfunction, server error, or disconnection during a game session, the round in progress may be voided and any amounts wagered during the affected round returned to the Player's Account. 11cuci will not be held responsible for losses incurred due to connectivity issues on the Player's end.

8.3 Fairness & RNG

All slot and casino games available on the 11cuci Platform are sourced from certified game studios whose Random Number Generator (RNG) software is independently tested for fairness and statistical accuracy. Published RTP (Return to Player) percentages reflect the theoretical long-term expected payout and do not guarantee individual session outcomes.

9. Prohibited Conduct

Players are strictly prohibited from engaging in any of the following activities on the 11cuci Platform:

• Providing false, inaccurate, or misleading personal information during registration or KYC verification.
• Opening more than one Account on the Platform, whether individually or in coordination with others.
• Coluding with other Players to gain an unfair advantage in any game.
• Using automated software, bots, scripts, or any other artificial intelligence tools to interact with the Platform.
• Exploiting bugs, glitches, or technical errors for financial gain.
• Using the Platform for any money laundering, fraud, or other criminal activity.
• Depositing funds sourced from illegal activities.
• Placing bets using payment accounts not registered in your own name.
• Engaging in any form of abuse, harassment, or threatening behaviour towards11cuci staff or other users.

Breach of any of the above prohibitions may result in immediate Account suspension, forfeiture of Account balance, and referal to relevant law enforcement authorities.

10. Account Suspension & Termination

10.1 Suspension by 11cuci

11cuci reserves the right to suspend, restrict, or permanently close any Player Account at its sole discretion, without prior notice, in circumstances including but not limited to: breach of these Terms, suspected fraud or money laundering, duplicate account usage, failure to complete KYC verification, or any activity that 11cuci reasonably believes poses a risk to the Platform or its users.

10.2 Voluntary Account Closure

Players may request closure of their Account at any time by contacting the11cuci support team via live chat. Upon closure, any remaining balance — after deduction of pending wagering requirements and any applicable fees — will be returned to the Player's verified payment method. Account closure requests related to responsible gambling concerns will be treated with priority and sensitivity.

10.3 Effect of Termination

Upon Account termination, whether initiated by the Player or by 11cuci, all active bonuses and promotional credits are immediately forfeited. Winings derived from bonus funds that have not met their wagering requirements at the time of termination are not eligible for withdrawal.

11. Intellectual Property

All content on the 11cuci Platform — including but not limited to the brand name, logo, interface design, text, graphics, game assets, and software — is the intellectual property of 11cuci or its licensed partners and is protected by applicable copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal entertainment purposes. You may not reproduce, redistribute, modify, or create derivative works from any Platform content without express written consent from 11cuci.

12. Limitation of Liability

To the fullest extent permitted by applicable law, 11cuci, its directors, officers, employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Platform or its services.

Without limiting the foregoing, 11cuci accepts no liability for:

• Gambling losses incurred through participation in any game or betting market on the Platform.
• Technical failures, server outages, or connectivity issues beyond11cuci's reasonable control.
• Loss of data or Account access resulting from the Player's failure to maintain secure credentials.
• Decisions made by game software or RNG systems operating within their certified parameters.
• Delays in payment processing attributable to third-party banks or payment service providers.

Nothing in these Terms shall limit or exclude 11cuci's liability for fraud, gross negligence, or any other liability that cannot be lawfully limited or excluded.

13. Responsible Gambling

11cuci is firmly committed to promoting responsible gambling practices. The Platform provides the following tools help Players manage their activity:

• Deposit Limits: Players may set daily, weekly, or monthly deposit caps via their Account settings.
• Session Time Limits: Players may configure maximum session durations, after which the Platform will prompt a break.
• Self-Exclusion: Players may request temporary cooling-off periods (24 hours to 6 months) or permanent self-exclusion by contacting support.
• Reality Checks: Periodic in-session reminders of time and money spent are available on request.

If you believe you may have a gambling problem, we encourage you to seek help from the appropriate resources. 11cuci is a21+ only platform, and our team is available around the clock to assist with responsible gambling concerns. For more information, please visit our Responsible Gambling page.

14. Amendments to These Terms

11cuci reserves the right to amend, update, or replace these Terms at any time. Material changes will be communicated to registered Players via email notification or prominent notice on the Platform. The revised Terms will take effect from the date specified in the notice. Your continued use of the Platform following the effective date of any amendment constitutes your unconditional acceptance of the updated Terms.

Players are encouraged to review these Terms periodically. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

15. Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them — including non-contractual disputes — shall be governed by and construed in accordance with the laws of the jurisdiction in which 11cuci holds its gaming authorisation.

In the event of any dispute between a Player and 11cuci, the parties agree to first attempt to resolve the matter through good-faith negotiation. If no resolution is reached within 30 days, the dispute may be referred to binding arbitration in accordance with the rules of mutually agreed arbitration body. Nothing in this clause prevents 11cuci from seeking injunctive or other equitable relief in any competent court to prevent or restrain breach of these Terms.

16. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the 11cuci support team. Our agents are available 24 hours a day, 7 days a week via live chat on the Platform.

For written enquiries, you may reach us at: [email protected] (plain text — not a clickable link). Please include your registered Account username and a clear description of your query to help us assist you efficiently.